Another satisfied client! 🌟 Thank you Joe for sharing your positive experience with us. We're thrilled to have been able to assist you. Your feedback drives us to continue delivering exceptional service. #ClientTestimonial #HappyCustomer
About us
Founded in 1982, Call Experts is a family owned and operated call center focused on providing extensive telecommunications and office-based services to professionals in numerous industry categories. Experience in virtually all answering service and call/contact center applications, numerous long-standing customer relationships, and a corporate culture that values kindness and professionalism has allowed Call Experts to experience outstanding growth over the last ten years. From just one small office in Charleston, S.C., the company has grown to three offices along the East Coast with over 200 employees. In the last three years, Call Experts has experienced growth of more than 129%. Call Experts takes a consultative approach with your organization to develop an affordable, efficient plan addressing complete call management, overflow call management, answering services, help desk, order taking, or any other telephone or messaging needs. All agents at Call Experts go through a multi-week training program followed by continued learning and quality assurance training. The program develops a clear understanding of problem-solving skills, customer service standards, reporting systems, internal call center programs, and how to manage your customers' needs. Call Experts offers a career path that seeks to motivate and empower every employee. We always try first to promote staff members from within. Our team is value-oriented, organized, and committed to excellence. Our company prides itself on a family atmosphere that extends beyond employees to clients. Our daily mission is to create a sense of community that benefits every one of the team members and each of the clients too.
- Website
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http://www.callexperts.com/
External link for Call Experts
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Charleston, SC
- Type
- Privately Held
- Founded
- 1982
- Specialties
- Telecommunications, virtual office & receptionist, call center management, tech solutions, custom scripting/reporting, mass alert technology, employee pre-screening, RING ALL, appointment reminders, and compliance/attendance hot lines
Locations
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Primary
Get directions
1591 Savannah Highway
Charleston, SC 29407, US
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Get directions
10935 Winds Crossing Drive
500
Charlotte, NC 28273, US
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Get directions
221 Evans Way
Branchburg Township, New Jersey, US
Employees at Call Experts
Updates
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Small businesses are the backbone of our economy! As we honor National Small Business Week, let's break down 5 tips on how small businesses can improve and grow their business. 1. Define Your Unique Value Proposition: Highlight what sets your business apart. 2. Focus on Customer Service: Provide exceptional experiences to build loyalty. 3. Establish an Online Presence: Showcase your brand and engage with customers online. 4. Embrace Technology: Use tools to streamline operations and enhance productivity. 5. Outsource Call Handling to Call Experts: Delegate phone call handling to ensure professional service. Implementing these tips can enhance competitiveness and drive growth for your small business. #CallExperts #SmallBusinessWeek #GrowYourBusiness
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Happy National Small Business Week! 🎉 This week, we celebrate the vibrant spirit and resilience of small businesses everywhere. At Call Experts, we're proud to support entrepreneurs and small business owners in delivering exceptional customer service. Let's continue to innovate, grow, and make a difference in our communities together! 💼🌟 #SmallBusinessWeek #SupportLocal #CallExperts
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📞 Ever wonder what happens when a client calls your business line at Call Experts? Here's the inside scoop: - Every Call Answered Promptly: Whether it's a customer inquiry or a new client reaching out, we've got you covered. - Greeted By Experts: Our team greets them warmly with your custom script, ensuring a professional and welcoming experience. - You Are Notified: Stay in the loop with real-time notifications via call-forwarding, SMS, email, or voicemail. With Call Experts, every call is handled with care, so you can focus on what matters most – your business! 🌟 #CustomerService #ProfessionalSupport #CallExperts
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🚀 Kickstart your week with clear goals! Break them down into manageable tasks and track your progress. Every step forward counts towards your success! 💼 #MondayMotivation #BusinessTip
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Did you know? U.S. businesses lose a staggering $83 billion annually due to defections and abandoned purchases triggered by poor customer experiences. Don't let subpar service cost you. Elevate your customer support with Call Experts today! 💼💡 #CustomerExperience #BusinessLoss #CallExperts
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Get to Know Your Customers Day! 🌟 Today is all about deepening connections and understanding your customers' needs. At Call Experts, we prioritize building strong relationships with every caller. Let's take this opportunity to listen, learn, and provide the best support possible. How well do you know your customers? Share your stories below! 📞💬 #GetToKnowYourCustomersDay #CustomerExperience #CallExperts
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Delegate, Don't Drown! 🌊 Empower your team to excel with these three strategies: 1️⃣Set clear expectations: Clearly outline tasks, goals, and deadlines to ensure everyone knows what's expected of them. 2️⃣Provide training and support: Equip your team with the necessary skills and resources to succeed in their roles. 3️⃣Trust your team: Delegate tasks confidently and trust your team to deliver results. Micromanagement can hinder productivity and morale. Empower your team to thrive and watch your business soar! 💪 #Empowerment #TeamSuccess #CallExperts
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April is Earth Month! 🌍 How are you planning to reduce your carbon footprint this month? Let's make a difference together! Join the movement for sustainability and eco-friendly practices this #EarthMonth! #GoGreen #SustainableBusiness
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📞 Our dedicated team handles all incoming calls and inquiries, ensuring tenants receive timely assistance and property issues are promptly addressed. Experience seamless communication and superior tenant satisfaction with our 24/7 support. Elevate your property management game with Call Experts today! 💼 #EfficientManagement #TenantSupport #CallExperts